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Frequently Asked Questions
 
What is the 100% Satisfaction Guarantee?
What is Free Shipping?
What is a default shipping address?
What is a default credit card?
Can I have more than one Billing address?
Can I have more than one shipping address?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself
again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
  Learn about our on-line shop
  Pricing And Discount
  Payment Options
  Our Returns Policy
  Tracking Your Order

What is the 100% Satisfaction Guarantee?

  • 30 Day Money Back
  • 100% Satisfaction Guaranteed
  • Secure Shopping Guaranteed

If you are not completely satisfied with your purchase return it within 30 days in the original packaging for a full refund (excluding shipping).


What is Free Shipping?
Free UPS Ground Residential shipping within the Continental US on orders over $49. Some exclusions apply. Free shipping does not apply during storewide sales.

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of Kansas, USA, you would be charged Kansas Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service through telephone ONLY and they will give you further information.

What are the benefits of registration?
Without registering you can not place orders.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, when you use your account e-mai l address to login with a blank password a new password will be generated for you and e-mail out if one isn't setup already. If a password have been created you can do the forgotten password option and a new password will be generated and e-mail out to you. Alternative you can contact our Customer Service; they will give you your login name and set a temporary password if all other options have failed. You can then login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
At this time we can only accept payment with a credit card. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

 
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Pricing And Discount
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. We also offer huge discounts on almost all the listed items for both guest users and registered customers. Of course, to get a better discounted price you must be a registered customer.

Payment Options
We currently only accept payment via credit card.

Our Returns Policy
Returns are accepted within 30 days. Returns must be sent in the original packaging. Shipping fees are only refunded if the item was defective or damaged in shipment. A refund will be processed once the returned product has been received and inspected by our staff.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

 
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